Shipping and Returns

Breathe deeply - here are the answers to your most urgent shipping and return questions.

Shipping Fees and Timing

What is the estimated shipping cost to the US and Canada?

Items stocked in the US warehouse

30 USD

Items stocked in the China warehouse

Under 7kg (15.4lb) - 40 USD
7kg+ (15.4lb+) - 100 USD

Items stocked in the Moscow warehouse

1.7kg (3.7lb) - 30 USD
1.7kg+ (3.7lb+) - 80 USD

The shipping cost for deliveries will be calculated at the checkout after you fill in the shipping address. If an order contains items located in different warehouses, you will have two separate shipping charges.

What items aren’t stocked in the US warehouse?

Items shipping from Moscow:

All PRO fins
Custom-made wetsuits
Buoys
Blade Protection
Lead weights
Swimsuits
Apparel
Freediving rope

Items shipping from China:

Made-to-order SPORT and PRO Wetsuits in standard sizes

What is the estimated delivery time?

Delivery from the US warehouse: 4 - 6 days from dispatch

Delivery from Russia/China warehouses: 2 - 4 weeks from dispatch

The estimated delivery times for the shipping options above vary depending on local holidays and customs.

Out-of-stock items

If an item usually stocked in the US is sold out but available from another warehouse, we will contact you to confirm whether you prefer to:

Wait for new stock to arrive in the US
Have the item shipped from another warehouse

When will my order ship?

Shipping times begin when your item(s) have left one of our distribution centers. For items that are ready for you at our distribution center (e.g., lanyards, nose clips, fin bags, standard-size fins), please allow 2 - 5 days business days for processing before your order is shipped.

For our custom-made items, production times are as follows:

Bifins: 4 - 6 weeks
Monofins: 5 - 6 weeks
Wetsuits: 3 - 4 weeks

If you want to order a custom item but need it urgently, you can ask for a priority production free of charge (depending on availability), which takes 10 - 14 days. Please contact us by e-mail at info@molchanovs.com to see if priority shipping is currently available for your selected time frame.

Do I have to pay taxes for my purchase?

Items from the US warehouse

If a package is being shipped from the US warehouse to the US or Canada, you will not be charged taxes.

Items from the Moscow or China warehouses

Items being shipped from Moscow or China don’t include taxes, and it is a legal requirement that we declare the full transaction value of the contents of all packages. Therefore, if your country charges import duties and taxes, you will be charged separately and must pay for those charges locally before or as you receive the package. Molchanovs is not liable for any local import duties or taxes.

Return Policy

Can I return my item(s)?

Not quite right? No problem! We have a 30-day return policy. If you are not 100% satisfied with your item(s), return it within 30 days of receiving your order in salable condition for a refund or exchange. Please return your item(s) in the original packaging.

If your item is outside of the 30-day return window, refer to our Warranty Policy for more information.

Note on swimwear: Due to swimwear being an intimate item, some pieces contain a protective sticker to keep the fabric from coming into direct contact with the skin in order to preserve hygiene. Please try on the swimsuit with the hygiene sticker still attached; if you are not 100% satisfied with the fit, you can return it within 30 days of receiving your order. We will not accept returns with the hygiene sticker removed.

What if the packaging of my item is damaged?

Please check your package upon receiving it. If you detect any damage that may have been caused during transportation, open the package in the presence of the postal employee. In the event of damage to the item, the postal worker is obliged to draw up a statement and sign it. For more information regarding further action, immediately contact us at info@molchanovs.com.

Are all items refundable?

Gift cards, sale items, swimwear without the hygiene sticker attached, and custom-made wetsuits are non-refundable. Custom-made fins (monofin and bifins) are refundable for up to 80% of the purchase price, depending on the degree of customization. There are certain situations where only a partial refund (or no refund at all) can be granted for other returned items, including standard items. This is the case if an item is not in its original condition, damaged, missing parts upon return, or is returned more than 30 days after delivery.

Are shipping costs refundable?

Please note that we can not refund the shipping costs for your purchase or your return. If the refund is due to a faulty item, shipping and return costs are on us.

When do I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 business days. If you have not received your refund within 5 business days of our notification, please contact your bank. If your bank cannot find this transaction, please contact us at info@molchanovs.com.

What if an item is faulty?

If you think your item has suffered a manufacturing fault, you have received the wrong item, or an item is missing, please contact us at info@molchanovs.com within 7 days of receiving your order. Items damaged due to excessive or long-term use are not considered faulty.

How do I mail the return back to you?

Please take your item(s) to your local post office at your own cost. We request that you acquire proof of postage receipt and retain this until you receive an email confirmation that we have received your return and are processing it. Without a return tracking number, we may not be able to honor your return if it becomes lost in transit. We do not refund postage costs.